Spend less time fixing the work you already automated.
We investigate and repair an unreliable workflow, with checks, clearer failure alerts and recovery steps your team can use.
When it helps
When an existing automation is creating delays, repeated checks or manual fixes instead of taking work off your team.
The same automation keeps breaking
Someone restarts a run or fixes a record, and work moves again. Then the problem returns and pulls people away from their other priorities.
- Trace the recurring failure and the work it affects.
- Repair the selected steps and check the result.
- Add the alerts and recovery instructions the repair needs.
You find out something failed when work is already late
A request never reaches the right place, an update is missing or a notification does not arrive. Your team discovers the gap while chasing the next step.
- Follow affected items through the connected systems.
- Repair the missed handoff or incorrect completion check.
- Make the agreed failures visible to the right person.
Restarting it might create another problem
Part of the workflow completed before it stopped. Running it again could repeat an update, send another message or create a duplicate record.
- Establish which steps completed and which still need attention.
- Repair the recovery path for the agreed failure cases.
- Check how work resumes without unintended repeated actions.
You cannot keep being the person who fixes it
You may know where to look, or the person who built it may no longer be available. Either way, repeated troubleshooting competes with running the business.
- Work from the existing setup, examples and available history.
- Take care of the agreed investigation, repairs and checks.
- Document the changes and walk your team through recovery.
Agreed repairs, checked and handed over.
We define the affected workflow and completion checks, then investigate and repair the selected failures. The scope includes practical alerts and recovery steps for the work we change.
Investigate, repair and check the workflow.
- Investigation of the selected failures, connected systems and affected business work.
- Implementation of agreed repairs while preserving the intended business process.
- Checks of normal operation and the relevant failure, retry and recovery cases.
- Focused failure alerts and recovery handling for the repaired steps.
- Release with your confirmation, initial checks, documentation and a team walkthrough.
A repaired workflow and a clear recovery path.
- The agreed workflow repairs in the selected environment, with a record of changes.
- Test results and completion checks, including remaining limitations and dependencies.
- Configured alerts and practical instructions for the agreed recovery cases.
- Handover notes covering the affected work, operating contacts and maintenance responsibilities.
Beyond the agreed workflow and repairs.
Any further work is optional and agreed separately.
- Additional workflows, new business functions or a full platform rebuild or migration.
- Historical data repair or reprocessing beyond the specifically agreed affected items.
- Emergency response, ongoing monitoring, support or maintenance after handover.
How it works
We lead the investigation, repairs and checks. Your team shares examples and confirms the intended result, with clear decisions when a change affects the business process.
Establish what is going wrong
We use your examples to agree the affected workflow, access and completion checks. We confirm scope, price and timing before starting the investigation and repairs.
Investigate and repair
We trace the failures and implement the agreed changes, preserving the intended business process. If the work needs a wider rebuild, we explain the options before expanding the scope.
Check the workflow and recovery
We test the repaired steps with representative examples and relevant failure cases. We check what happens after a partial run, how problems become visible and how work can resume.
Release and hand over
With your confirmation, we release the changes and check the initial runs. We walk through alerts, recovery and remaining affected items, with clear notes on what was repaired and who maintains it.
Which automation keeps pulling you back in?
An informal 30-minute call to discuss the disruption, what is already in place and whether a focused repair is the right fit.