Get the IT work done, with less chasing.
Routine IT tasks and useful improvements keep slipping behind more urgent work. We carry out and coordinate the agreed work, keeping you informed without making you follow up on every detail.
When it helps
When keeping systems running involves work your team cannot consistently make time for.
Necessary tasks keep moving to next week
Day-to-day demands take over, and routine operational work only gets attention when something becomes urgent.
- Identify the recurring tasks that need regular attention.
- Carry out the agreed work within a clear schedule and priorities.
- Record completed work and flag anything that needs a decision.
Progress depends on you chasing everyone
A task crosses your team and providers. You end up checking who has done what and what is still holding it up.
- Coordinate the people and access needed for the agreed tasks.
- Follow up on dependencies and incomplete work.
- Check the results and give you a clear progress update.
The next steps are clear. Time is the problem.
You know which operational improvements would help, but delivering them keeps competing with product and business priorities.
- Start with your existing plans and priorities.
- Deliver the improvements that fit the agreed scope and time.
- Check what changed and keep the remaining work visible.
Too much depends on one person's memory
Tasks get done, but the steps and recent changes are hard to find. Covering an absence or handing work over takes extra effort.
- Capture the steps needed for the agreed recurring tasks.
- Keep operating notes current as we carry out changes.
- Make completed work and outstanding issues easier to follow.
Agreed work, carried through and kept visible.
We agree which systems and tasks to cover, the time available and how work is prioritized. Your existing plans help shape where we start.
Hands-on work and follow-through.
- A defined set of recurring operational tasks and improvements, with a maintained work list.
- Hands-on delivery within the agreed systems, priorities and available time.
- Coordination with your team and providers to move the agreed tasks forward.
- Checks on completed work and updated operating notes for the tasks we handle.
- Progress updates and review of upcoming work, issues and decisions.
Completed work you can keep track of.
- Delivery of the agreed operational work, prioritized within the available time.
- A current work list showing progress, dependencies and what is next.
- Records of changes and checks, with relevant operating instructions kept current.
- Regular summaries of completed work, unresolved issues and decisions needing your input.
Work beyond the agreed scope.
Any further work is optional and agreed separately.
- Managing every system, provider or technical function across your business.
- Large projects, new systems or additional tasks outside the agreed work and time.
- Round-the-clock monitoring, on-call cover or emergency incident response.
How it works
We organize and deliver the agreed work, bringing you the updates and decisions that need your attention.
Agree what needs attention
We start with your current workload and plans, then define the systems, tasks and priorities to cover. We agree the fee, available time, working hours and engagement terms before work begins.
Get the work organized
We coordinate access and introductions, review existing operating information and set up the shared work list. Together we agree how requests, approvals and urgent issues will be handled.
Deliver and follow through
We carry out the agreed tasks, coordinate with your team and providers, and check the results. Progress, changes and unresolved issues are recorded so you can see what is happening.
Review and adjust priorities
We review completed work and what needs attention next. As business needs change, we adjust priorities together and agree any change to the scope or time available.
What keeps slipping down your operations list?
An informal 30-minute call to discuss the work that needs attention and see whether a Technical Operations Retainer is the right fit.