White-glove Services with Unlimited Requests
White-label services
We deliver everything under your brand to keep your customers happy and your brand shining!
- Customer Support
- Billing
- Dedicated Account Manager
Service Levels
Premium WebOps offering comes bundled with 24/7 NOC and Incident Response teams. Those Service Levels describe request handling only.
- Response time guarantee: next business day (Priority response add-on available starting at 12 hour response time)
- Resolution time guarantee: next business day after all required inputs are provided by the client
- One concurrent request (more concurrent requests available as add-on)
- Burst up to 3 concurrent requests per month (processed within a reasonable timeframe) for extra flexibility
Included Request Types
Web Admin Tasks
- Migrations
- Updating DNS records**
- Configuring Redirects
- Custom SSL certificates installation
- Restoring backups
WordPress Admin Tasks
- Staging setup
- Website rename
- User management
- Website password-protection
- Add/update 3rd-party code (tracking, analytics, chat-bots etc.)
Content Tasks
- Image or logo replacement
- Link replacement
- Contact information updates (email, address, phone, social links)
- Meta information updates for Posts and Pages (title, date, slug etc.)
- Meta information updates for Media (alt text, title, description)
- Minor content updates (fixing typos, replacing names or words) up to 1 sentence per page.
- Tags and Categories management
- Content Removal (Post, Page, Comment, Media)
Managed Services
With our proactive monitoring your customers will enjoy increased availability and seamless operations as we spot issues before they escalate and harm your customers websites and reputation.
With our Done-For-You experience you no longer have to worry about cryptic dashboards, inode limits or planning upgrades. Dedicated Account Manager will proactively reach out to your customers before capacity or performance issues impact their websites.
Specification
Reliability
- 15GB NVMe SSD Storage (storage add-ons available at 5GB increments)
- 30 Daily Off-Site Encrypted Backups
- 99.9% Financially-backed Uptime Guarantee
- Monitoring and Incident Response
- Lead Form or Payment Gateway Monitoring
Security
- WordPress Updates: Core, Plugins and Themes
- System Updates: Apache, Nginx, MySQL and PHP
- Free SSL Certificates
- Free Malware Removals
- Managed WAF
- DDoS Protection
- Threat intelligence
Performance
- Optimized for peak load of 3000* request per hour (performance add-ons available at 1000 requests per hour increments)
- Traffic Spike Protection up to 3x request rate for 24h/month
- CDN setup
- Database Performance Optimization
- Proactive Monitoring
- PageSpeed Performance Optimization
Monthly Reporting
We deliver agency-branded reports to your customers for increased transparency and trust.
Delivery formats:
- 1-page PDF report for customer
- Summary PDF report for agency
- (available as add-on $15/month) 15-30 seconds personalized video summary for customer
Content:
- Uptime statistics.
- Number of threats blocked.
- Completed tasks.
- Performance improvements.
- Prevented incidents.
- Incident response and resolution statistics.
- Root Cause Analysis (in case of Major incidents).
Add-ons
White-glove Services
Service Levels
- 12 hour (incl. weekends) response time guarantee – $150/month
- 8 hour (incl. weekends) response time guarantee – $200/month
- 4 hour (incl. weekends) response time guarantee – $300/month
- 2 hour (incl. weekends) response time guarantee – $500/month
- Additional 1 concurrent request – $100/month
- Additional 1 burst request – $50/month
Content Services
- Comment Moderation (100 comments) – $50/month
- Monthly Broken Link Report – $30/month
Managed Services
Reliability
- Additional 5GB NVMe SSD Storage – $5/month
- Additional 5GB Backups – $1/month
- Disaster Recovery – $200/month
- E-commerce Cart Abandonment Monitoring – $50/month
- Priority Incident Response – $50/month
Security
- Priority Malware Removals – $50/month
- Monthly Security Scans – $50/month
Performance
- Additional 1000 website request per hour – $10/month
* Translates into ~400k visitors per month, assuming typical B2B website and 1 second per request.
** Requires DNS delegation.
